Tradisa transforms its operational management with Jira Service Management
Are you facing these challenges?
Lack of traceability: requests were scattered across multiple channels and couldn't be easily tracked.
Manual and inefficient process: interdepartmental management required multiple emails, calls, and validations.
Communication difficulties with carriers: there was no direct and structured way to manage external incidents.
Need for a centralized and auditable channel: there was no single system with clear records and controlled access.
Digitization and efficiency in the management of carriers and internal requests.
Tradisa is a European leader in vehicle logistics. With over 50 years of experience and operations in several countries, it manages a high volume of carriers and requests between teams.
An Atlassian solution, implemented by ASM Tech Growth
- Customized forms for internal requests between departments
- Accessible portal for carriers with permissions and limited visibility
- Automation of assignment based on request type and department
- Definition of SLAs and integrated approval flows
- Full tracking and traceability of each request from its origin
- Dashboards with real-time updated reports
Digitization and efficiency in the management of carriers and internal requests.
Are you facing these challenges?
Lack of traceability: requests were scattered across multiple channels and couldn't be easily tracked.
Manual and inefficient process: interdepartmental management required multiple emails, calls, and validations.
Communication difficulties with carriers: there was no direct and structured way to manage external incidents.
Need for a centralized and auditable channel: there was no single system with clear records and controlled access.
Tradisa is a European leader in vehicle logistics. With over 50 years of experience and operations in several countries, it manages a high volume of carriers and requests between teams.
An Atlassian solution, implemented by ASM Tech Growth
- Customized forms for internal requests between departments
- Accessible portal for carriers with permissions and limited visibility
- Automation of assignment based on request type and department
- Definition of SLAs and integrated approval flows
- Full tracking and traceability of each request from its origin
- Dashboards with real-time updated reports
↓50% reduction in internal response times
+90% internal satisfaction with the new channel
Centralized and traceable communication
Reduction of errors and duplicate requests
↓50% reduction in internal response times
+90% internal satisfaction with the new channel
Centralized and traceable communication
Reduction of errors and duplicate requests
Do you want a solution like this for your company?
Book your appointment now
Do you want a solution like this for your company?